FAQs

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
UK orders typically arrive within 3–7 business days. International orders may take 7–14 business days depending on your location.

Do you offer free shipping?
We offer free UK shipping on orders over a certain threshold. Please check our shipping policy for the latest details.

Can I track my order?
Yes! Once your order has been dispatched, you'll receive a confirmation email with tracking information.

Products

Are your candles natural?
Yes, our candles are made with natural ingredients and are free from harmful chemicals, in line with our wellness ethos.

Are your products suitable as gifts?
Absolutely — many of our products come beautifully presented and make wonderful mindful gifts for loved ones.

Returns & Refunds

What is your returns policy?
We accept returns within 14 days of delivery for unused items in their original condition. Please contact us to arrange a return.

What if my item arrives damaged?
We're so sorry if this happens! Please get in touch with us within 48 hours of receiving your order and we'll make it right.

Still have a question?

We'd love to hear from you. Contact us and we'll get back to you as soon as possible.