Frequently Asked Questions

Orders & Shipping

How long does delivery take?
UK orders typically arrive within 5–10 business days. International orders may take 10–20 business days depending on your location.

Do you offer free shipping?
Yes! We offer free UK shipping on all orders over £35.

Can I track my order?
Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at support@radiatepurepositivity.com to start a return.

How long do refunds take?
Refunds are processed within 5–7 business days once we receive your returned item.

Products

Are your products ethically sourced?
Yes. We carefully select every product to ensure it meets our standards for quality, sustainability, and positive impact.

Can I buy products as gifts?
Absolutely! Our products make wonderful gifts. We’re working on gift wrapping options — stay tuned!

Contact

How do I get in touch?
Email us at support@radiatepurepositivity.com and we’ll get back to you within 24 hours, Monday to Friday.